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Frequently Asked Questions

What is a Spin N Go? Are there detailed instructions on how to use the site? ^Top

Our instructional videos will teach you how to play a Spin N Go, and how to use the site. You should also look at our beginner articles.

I'm having trouble with the poker game on my computer or mobile device. What can I do? ^Top

Please check out our phone tips page. You can also contact us and we'll do our best to help, although we may not be able to offer support on every make and model of phone/tablet.

How Do I Become a Member? ^Top

You may join by clicking the Start Training button at the top right of any page. If you are already a member, you can log in.

What do my statistics mean? ^Top

When looking at your past hands and tournaments played, just hover over any statistic to see a description of how that statistic is calculated.

Do you have a suggestion for a statistic that would be great to store? If so, just contact us and we'll respond to your suggestion.

How do I view my statistics? ^Top

Your statistics can always be viewed on your My Hands Played and My Sessions Played pages. However, the My Reports page is the best way to track your progress!

How much does membership cost? ^Top

Please see our Prices and Guarantee page for a list of package prices.

How do I change my password or update my email address? ^Top

Visit the My Account page and click on "Change Password, Email, or Name"

I just configured the game to deal me only pocket aces. Won't this affect my reports?^Top

When viewing your reports, you'll notice a checkbox that says "Show randomly dealt hands only". This box is checked by default, meaning a tournament such as the one you described (where you were only dealt pocket aces) would not influence your reports. Please see a more detailed discussion here.

My question isn't answered here. How do I get help?^Top

Just contact us any time - we'll get right back to you!